Those of us that have been involved in the development of Common Ground Healthcare Cooperative (CGHC) from the beginning have been guided in our work by a set of unwritten values. We shared a common vision that CGHC would become a new kind of insurance company that would put people ahead of profit, always tell the truth and conduct business ethically 100% of the time.
Now that our little cooperative has grown, it’s time we more formally outline for all of our stakeholders what we stand for, the behaviors we expect from our employees and what we’re planning for the future. This work starts with a set of clearly defined Core Values.
I’m proud to be the one to unveil our Core Values that were built by the employees of CGHC. Their pride in their work shines through in their final declarations:
- We put members first. Members needs are a priority, and they will know they are important to us through every interaction we have with them.
- We engage and evolve. Evolution is critical to grow as an organization. As a team, we understand our history and are engaged with a clear vision for the future.
- We are honest and ethical. Together as an organization and independently as staff, we will do what is ethical and right.
- We perform at a high level. We measure performance by effectiveness; we work with a sense of purpose, accountability and accomplishment. We are proud of our work and it is meaningful.
- We promote teamwork. Team members rely on each other for support, embrace diversity, cultural sensitivities and each other’s strengths and differences. We are enthusiastic and have fun meeting challenges together.
- We communicate & connect. Communication and connectivity includes a positive approach and active listening; opinions matter and ideas matter.
As a member (ie. owner) of a cooperative, please remember that the CGHC staff works for everyone that buys our insurance. I hope you are as proud as I am of the work they’re doing to change the way people view health insurance companies.
Jim Wesp is Chairman of the CGHC Board and a small business owner. He was one of the first people to volunteer to help create a new, member-driven health insurance company for individuals and small employers.