Member Services: 877-514-2442

WELCOME!

Thank you for selecting Common Ground Healthcare Cooperative as your health insurance provider!

There may be one more step you need to take before your coverage is effective.

You must pay your first month’s premium prior to your effective date of coverage (i.e. if your coverage is effective April 1st, please pay by March 31st) so we can enroll you in the plan you selected and issue your identification card and member materials.

We may give new enrollees a little extra time to pay when their coverage is effective January 1, but please know the earlier you pay the sooner we can issue your identification card and member materials. Please know that it can take up to five business days to process your payment. If we do not receive your payment by your effective date, your application may be canceled and you will need to restart the application process.

If you have not already made your first month's premium payment...
  • Activating your coverage: There may be one more step you need to take to activate your coverage. We must receive your first month’s premium by the 25th of the month before your coverage effective date. For example, if you enrolled for coverage starting February 1, we need your payment by January 25 to activate your coverage. We cannot cover your health claims until your first payment is received and processed. If you have already made your payment, thank you! Typically members will receive their ID card and plan documents within 14 business days of making their first payment, except members that signed up for January 1, 2017 coverage will receive their member ID card in December.
  • Where to send payment: If you have not already made your first month’s premium payment, then we encourage you to send a check or money order by mail with your first month’s payment to: Common Ground Healthcare Cooperative, Box 78553, Milwaukee, WI 53278-8553. It is very important that you have your member ID number on your check so we can be sure to credit the payment appropriately.
  • Setting up future payments: For ongoing premium payments, you can easily set up recurring payments through our online e-pay system. This is not an option for you until your first invoice is generated which can take up to a week after enrollment. Then it might take a few days for your online payment to process. That’s why we encourage you wait until your second monthly invoice appears (around the 12th of the prior month) to set up recurring payments.

If you have already made your payment, thank you! Typically members will receive their ID card and plan documents within 14 business days of making their first payment.

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