Member Services: 877-514-2442


Prior Authorization Search

Access our searchable file to determine which services require prior authorization. It’s important to check this list before performing a procedure or service for your patients to avoid claim denials.
Common Ground Healthcare Cooperative works collaboratively with providers to ensure that our members receive the highest quality, most cost-effective care possible. Our network highlights integrated care systems that focus on improving the health of the community by providing the right care in the right setting at the right time.

If you are currently a provider working with us, you a part of our Envision network, which is offered for both individual and small group coverage. The Envision Network consists of providers affiliated with Aurora Health Care, Bellin Health Systems, ThedaCare, Door County Medical Centers, Children’s Hospital and Health System, and St. Joseph Hospital – Milwaukee Campus.

If you have any questions, please contact us at 877.514.2442.

Claims Submission

CGHC contracts with Smart Data Solutions (SDS) for facilitation of EDI claim submission and real time benefits/coverage and claim status inquiries.

Providers interested in using the Common Ground Healthcare Provider Portal for Online Claim Submission and Eligibility Verification can register with SmartData Solutions by clicking here. Should you need assistance with your claims submission or have portal questions, please contact SmartData Solutions Provider Support at 855.297.4436.

For EFT payment(s) please register with InstaMed by clicking here. InstaMed offers support to users Monday through Friday 6:00 am to 8:00 pm Central Time. Please call 215.789.3680 with your questions.

Prior Authorization Information

CGHC follows NCQA guidelines in reviewing prior authorization requests and making determinations, but it is important that providers submit Prior Authorizations timely to ensure enough lead time for a member’s services.

Please note that for urgent or emergency admissions, Prior Authorization must be obtained within 48 hours of the admission or the next business day. Approval of an elective inpatient admission to a facility is required prior to the elective services being received. We will notify the member in writing of the decision regarding a determination for elective outpatient services.

If the provider determines that additional care beyond the services specified or the length of time originally authorized is medically indicated, we must be contacted to request an extension of the original authorization. The member and the provider will be notified whether the request for an extension is approved or denied.

Prior Authorization must be obtained regardless of whether Common Ground Healthcare Cooperative is the patient’s primary or secondary health insurance carrier. Prior Authorization does not guarantee coverage and/or payment if a benefit maximum has been reached or coverage has been terminated.

Please click here to access our Prior Authorization Forms.

For resources to help you navigate prior authorizations for CGHC members, use these materials:

Prescriptions Requiring Prior Authorization
Please submit completed prescription authorization requests via phone by calling 1.800.711.4555 or electronically through go.covermymeds.com/OptumRx.

To review a list of short acting opioids click here.

If you cannot find the prior authorization form you are looking for by visiting OptumRx’s website, please complete the general prescriptions form here.

NOTE: When submitting an authorization request, it is important to use Drug Specific forms when applicable. Please use the most up-to-date forms on OptumRx’s website and be sure to include all of the relevant information. If a submitted request is missing information the request(s) can be delayed or denied due to lack of information.  Please check for the drug specific form because the use of out dated  or general forms may not contain all required elements and could result in a delay or denial of the authorization request. 


Click here for more details regarding our referral process for out-of-network care.

Please note, referrals are only considered in rare circumstances and are generally NOT necessary for the following services:

  • Emergency Care
  • Urgent Care
  • Maternity care for new members in 3rd trimester of pregnancy (prior authorization is required)
  • Full-time students enrolled in Institutes of Higher Learning seeking behavioral health or substance abuse disorder treatment outside of CGHC’s services area but within the state of Wisconsin.

* Please note follow-up care is not covered at out-of-network facilities.

Provider referral form

Step Therapy Processes and Requirements
OptumRx PA guidelines* are listed by drug and include the drug indications, guideline type (step therapy, PA, initial or reauthorization), approval criteria and duration, effective and change dates, and more. They are based on written, pharmaceutical UM decision-making criteria** that are objective and developed from clinical evidence from the following sources:

  • Food and Drug Administration (FDA) information
  • Peer-reviewed medical/pharmacy literature, including randomized clinical trials, meta-analyses, review articles, comparative effectiveness research, evidence-based medicine reviews, healthcare technology assessments, and pharmacoeconomic and outcomes research
  • Treatment guidelines, practice parameters, policy statements, consensus statements created/endorsed by reputable governmental, medical, and/or pharmacy organizations
  • Pharmaceutical, device, and/or biotech company information
  • Medical and pharmacy tertiary resources, including those recognized by CMS
  • Relevant and reputable medical and pharmacy textbooks and or websites

*These are specific to health plans and insurers utilizing our Select and Premium drug lists only. Your patient’s prescription drug benefits may be covered under his/her plan-specific formulary for which these guidelines may not apply. We recommend you speak with your patient regarding  Prescription drug benefit coverage under his/her health insurance plan.
**OptumRx’s Senior Medical Director provides ongoing evaluation and quality assessment of the OptumRx UM Program.

OptumRx Prior Authorization and Exception Request Procedures
Submitting an electronic prior authorization (ePA) request to OptumRx ePA is a secure and easy method for submitting, managing, tracking PAs, step therapy and non-formulary exception requests. It enables a faster turnaround time of
coverage determinations for most PA types and reasons.
Login to your preferred web-based portal account and select “New Request” within your Dashboard to submit your PA request.


Envision Individual ID Card

Envision Small Group ID Card