Member Services: 877-514-2442

GETTING STARTED WITH CGHC

Welcome members!

Thank you for selecting Common Ground Healthcare Cooperative as your health insurance provider!

Here you will find helpful links, forms, and information to help you learn more about your health plan.

First Month's Payment

There may be one more step you need to take before your coverage is effective. You must pay your first month’s premium prior to your effective date of coverage (i.e. if your coverage is effective April 1st, please pay by March 31st) so we can enroll you in the health plan you selected and issue your identification card and member materials.

We may give new enrollees a little extra time to pay when their coverage is effective January 1, but please know the earlier you pay the sooner we can issue your identification card and member materials. Please know that it can take up to five business days to process your payment. If we do not receive your payment by your effective date, your application may be canceled and you will need to restart the application process.

If you have not already made your first month’s premium payment, the best way to do so is by sending a check to the address below. Be sure to include your member ID number on the check. You can obtain your ID number by calling Member Services at 877-514-2442.

Common Ground Healthcare Cooperative
Box 78553
Milwaukee, WI 53278-8553

Please allow 10 business days after you make your initial premium payment to receive your ID card and other member materials. If you already paid your premium, you don’t need to do a thing and you can simply disregard the above statement.

After you make your first payment, if you would like to set up recurring payments you can do so by completing the EFT/ACH form and returning it to us. This option pulls your monthly premium directly from your checking or savings account. You can also visit the Pay My Premium portal and choose to set up a recurring payment online through your credit card.

ID Card & Member Materials

Once you enroll in a plan and pay your first month’s premium, it will generally take about two weeks for us to generate your membership materials and send them to you. You can view materials and print a temporary ID card by going to our member portal. Your member guide and Certificate of Coverage can be found in the links to the right.

As long as you have enrolled and paid your premium, you are covered as of your effective date even if you haven’t received your member packet and ID card. You can always call us at for assistance if you need it.

Print a Temporary ID Card
  • Go to your health portal
  • Register or log in
  • Click on “My Health Plan” and then “Member Detail”
  • Go to the bottom right, under Eligibility Information, and click “Print Temporary ID Card”

Please note, you will need your Member ID number to register for your Health Portal. If you have not received your Member ID number yet, please call Member Services at 877.514.2442.

Questions?

Many questions are answered here on our FAQ page

But if you still need assistance you can call Member Services at 877.514.2442 or email info@commongroundhealthcare.org

Walk-in service is available from 8:00am – 4:30pm
Please email info@commongroundhealthcare.org to schedule an appointment. If you do not have access to email, you may call Member Services to set up an appointment time.

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